Refund policy

Write to us before you send anything back and we will confirm what we can do for your order. No form to fill in and no reason required.

Condition

Pieces must come back unworn, unwashed, with all tags attached and in their original packaging. Heavyweight cotton shows a wash immediately, so we cannot accept anything that has been laundered. Try a piece on the way you would in a fitting room.

How to start a return

1. Email hello@xragnar.com with your order number and the piece you are sending back, before you post it.
2. We reply with return instructions within one business day. Return postage inside Pakistan is on us and we arrange the pickup or label.
3. Pack the piece with its tags and original packaging and hand it to the courier.
4. Once it reaches us and passes inspection, your refund is issued within five business days.

Return shipping

Returns within Pakistan are free. International return shipping is paid by you, unless the piece arrived faulty, damaged or was not what you ordered, in which case we cover the cost both ways.

Refunds

Refunds are issued to the original payment method within five business days of the return reaching us. Card and wallet refunds can take a further 5 to 10 business days to appear, depending on your bank. Orders paid by cash on delivery are refunded by bank transfer, so we will ask for your account details.

Original shipping charges and the Rs 250 cash-on-delivery fee are not refunded, except where the return is our error. If a refund has not reached you within ten business days of our confirmation email, contact your bank first, then write to us.

Exchanges

The fastest way to change size or colour is to return the original piece for a refund and place a new order, so your size is not held up by the return in transit. Tell us when you start the return and we will hold the replacement size for you where stock allows.

Faulty or incorrect items

If a piece arrives faulty, damaged or is not the item you ordered, email us within seven days of delivery with your order number and photographs. We will replace it or refund it in full, including all shipping charges, and we cover the return cost.

What we cannot take back

• Washed or worn pieces.
• Innerwear and lingerie, once the hygiene seal or packaging has been opened.
• Final-sale colourways, marked as such on the product page before you add them to the cart.
• Anything sent back without contacting us first. Message us and we will work something out.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Email us as soon as possible; orders placed before 2pm PKT leave the same day. Once an order has shipped, treat it as a return.