Shipping policy
Processing
Orders placed before 2pm PKT on a working day leave our warehouse the same day. Orders placed after that, or at the weekend or on a public holiday, go out on the next working day. You will get a confirmation email when the order is placed and a tracking link when it is handed to the courier.
Rates and delivery times
Delivery times are counted in business days from dispatch, not from the moment you order.
| Zone | Time | Cost |
|---|---|---|
| Pakistan | 2–4 business days | Free on advance payment · Rs 250 on cash on delivery |
| Middle East | 5–8 business days | Confirmed with our shipper before dispatch |
| UK & Europe | 7–10 business days | Confirmed with our shipper before dispatch |
| US & Canada | 7–12 business days | Confirmed with our shipper before dispatch |
| Rest of world | 10–16 business days | Confirmed with our shipper before dispatch |
There are a handful of destinations we cannot reach. Checkout will tell you before you pay.
Duties and taxes
For every destination outside Pakistan we confirm the shipping rate with our courier before dispatch and tell you the figure before your parcel leaves us. For rest-of-world destinations, any import duties, taxes or customs charges are your responsibility and are collected by the carrier or customs authority on delivery.
Tracking
A tracking number is emailed the moment your parcel is collected. It can take up to 24 hours to show movement. If tracking has not updated for five business days, write to hello@xragnar.com and we will chase the courier.
Addresses and failed delivery
Please check your address and phone number before you pay. We dispatch to the address given at checkout and cannot change it once a parcel has left us. Parcels returned to us because of an incorrect address, a refused delivery or repeated failed delivery attempts will be refunded less the outbound and return shipping charges; re-shipping is charged at the standard rate for your zone.
Lost or damaged parcels
Risk of loss passes to you when the parcel is handed to the carrier, but we will not leave you with it. If a parcel is confirmed lost in transit, or arrives damaged, tell us within seven days of the expected delivery date and we will replace or refund the order. Delivery estimates are not guaranteed and we are not liable for delays caused by carriers, customs, weather or other events outside our control.
